Customer Service +34 902 196 315

FREQUENTLY ASKED QUESTIONS

 

ANY QUESTIONS WE CAN SOLVE?

In this section you will find more information on frequently asked questions.

But if you do not find the information you need not hesitate to contact us, we will be pleasant to help you.

 

HOW TO CONTACT US

We provide an e-customer, grupmicros@grupmicros.com  for any questions that may arise at the time of purchase.

Additionally we have a customer service pone, 902 196 315, in which  our technical and commercial team is available from Monday till Thursday from 9.00 to 13.30 and from 15.00 to 17.30 and Friday from 9.00 to 14.00.

And if you prefer at the bottom of the website you will find a chat customer, also within the same schedule. To actívate it is not necessary to register, just click.

 

DO YOU NEED MORE INFORMATION ABOUT ONE OF OUR PRODUCTS?

For more technical details on a particular product contact us and we can not only give you more information but also advise on the choice of model if required.

 

MY ORDER IS URGENT, WHAT IS THE DEADLINE?

We manage thousands of references in our catalog and we make an effort to make deliveries within 48 hours máximum if the item is in our warehouse. We suggest that if your case requires other conditions contact us to manage the delivery properly.

 

DO YOU NEED TO MAKE A CHANGE TO AN ORDER?

We try to be as expeditious as possible with deliveries, but it is possible that your order has not been sent yet. Please contact us asap to discuss your case, we undertake to find a solution.

 

ARE TAXES INCLUDED?

Prices show non the page include VAT in all cases.

 

PAYMENT METHODS

Currently our online store accepts two types of payment:

Paypal: millions of users around the world use this system of payments safely and with a great convenience for the customer.

Credit or debit card: the payment is made through the secure Gateway of Banc Sabadell. No information about your card is registered on our servers.

 

HOW MUCH DO THE TRANSPORT CHARGES COST?

Shipping costs are automatically added to the ítems added to cart. These costs depend on the characteristics of the selected product.

In any case you can always change the purchase before finishing it and dispose of all information without surprises. Shipping costs are visible in the purchase process at all times.

 

TECHNICAL SERVICE; WHAT DOES IT HAPPEN IF A FAULT OCCURS?

We have a highly qualified technical team as we are official distributors of the brands found on our website. Do not hesitate to contact us if you have an issue with one of our products. We ensure that all incidents remain resolved as soon as possible. We know the importance of after-sales service.

All our products comply the regulations applicable to market and enjoy a guarantee of between 1 and 5 years, depending on each product.

 

PRODUCT CHANGES

GrupMicros is committed to the quality of its products, in the event that a product was defective or damaged during transport. Grupmicros will proceed, as appropriate, to repair or replacement at no charge to the customer.

In this case the customer must inform us of any incident within a máximum period of two months from receipt. The incidents related to the transport instead must be notified no later than 24 hours from receipt.

 

REFUNDS

If you want to make a refund, it´s necessary to fulfill the following conditions:

• The refund must be made within 10 working days counting from the delivery.

• The product must be in perfect condition with its manuals, accessories and original intact packaging. If the product is not returned with the same original packaging, its refund value will be depreciated. Our technicians will evaluate the condition of the product and its packaging upon receipt and tell you the amount of the final refund.

Prior to a refund is necessary to contact customer service, otherwise it will not be accepted. The amount to be paid will be made by bank transfer to the same holder of the invoice.